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Return Policy

At The Sole Exchange, we are dedicated to providing you with the best possible shopping experience. Please note that all sales are final, and by default, we do not offer refunds or accept returns. However, we understand that there may be exceptional circumstances. If you encounter an issue with your purchase, we kindly request that you contact us via direct message (DM), providing a detailed explanation of the problem along with supporting pictures. Our team will carefully evaluate your request for an exception. If an exception is granted, you will be required to return the item following the provided instructions. Once we receive the returned item and verify its condition, we will process a full or partial refund, depending on the evaluation. It is important to note that exceptions are granted at our discretion, and not all requests may be approved. We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or need assistance, our customer support team is available to help you. Thank you for choosing The Sole Exchange as your preferred shopping destination.

Authenticity Guarantee

At The Sole Exchange, we prioritize your satisfaction and ensure that all products offered are guaranteed authentic. When you place an order with us, we want you to feel confident in the authenticity of your purchase. Therefore, if you require additional documentation, such as a receipt or any other proof of authenticity, please contact us via direct message (DM) for more information. We are committed to providing you with the necessary documentation to verify the authenticity of your item. Our team will promptly assist you and provide the requested information to enhance your confidence in your purchase. We appreciate your trust in The Sole Exchange as your go-to destination for authentic products, and we strive to deliver an exceptional shopping experience. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. Thank you for choosing The Sole Exchange.

Shipping Fees and Taxes

At The Sole Exchange, we currently offer shipping services within the specified regions/countries only. Please note that international shipping is not available at this time. We apologize for any inconvenience this may cause. For orders with a total value below $300, a shipping charge will be applied to ensure your purchase is delivered securely. The shipping fee covers the item price, applicable taxes, and domestic shipping costs.

To maintain transparency, the final amount charged will include the item price, taxes, and the shipping fee. This comprehensive pricing allows you to have a clear understanding of the total cost before finalizing your order. We work diligently with our trusted shipping partners to provide efficient and reliable delivery services. Once your order is processed and shipped, you will receive a confirmation email or notification with tracking details to monitor the progress of your shipment until it reaches your specified domestic address. We appreciate your understanding regarding the limitation of our shipping services to the specified regions/countries only. If you have any further questions or require assistance with your order, our dedicated customer support team is available to assist you. Thank you for choosing The Sole Exchange as your preferred shopping destination.

Feedback and Reviews

We value feedback from our customers and encourage you to share your experience with us. To leave a review, please visit our Instagram page and locate the pinned post dedicated to reviews. Only customers who have made a purchase are eligible to leave a review. We kindly request that reviews be genuine and based on your personal experience with our products or services. If you have not made a purchase and attempt to leave a review, please be aware that your review will be deleted, and your commenting access may be revoked. We appreciate your understanding in maintaining the integrity of our review system and ensuring that it accurately represents the experiences of our valued customers. Your feedback helps us improve our offerings and provide a better experience for everyone. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. Thank you for choosing The Sole Exchange, and we look forward to hearing about your positive experiences.

Additional information

At The Sole Exchange, we offer an exciting sneaker trading service. If you have proof of authenticity, such as a receipt, we gladly accept sneaker trades. It's a great opportunity to refresh your collection and discover new styles. Please note that we require proof of authenticity to ensure the integrity of the traded sneakers. Additionally, your sneaker must be accompanied by its original box, even if the box is damaged. We strive to maintain the highest standards and authenticity for all our products, providing a trustworthy platform for sneaker enthusiasts to connect and trade. Explore our sneaker trading options today and elevate your sneaker game with The Sole Exchange. To trade you must DM us on instagram.

At The Sole Exchange, we offer a convenient and hassle-free shoe buying service. If you have a pair of authentic shoes that you'd like to sell, we're interested in hearing from you. To ensure the authenticity of the shoes we buy, we require proof of authenticity, such as a receipt or any other valid documentation. Additionally, the original box of the shoes must be included, even if it's slightly damaged. We value transparency and strive to provide our customers with genuine and high-quality products. If you meet these criteria, get in touch with us today to discuss the selling process. Let The Sole Exchange take your authentic shoes off your hands and give them a new home. To sell to us you must DM us on Instagram.

The Sole Exchange organizes exciting sneaker meetups for like-minded individuals. To participate, simply DM us on Instagram with the details of your offer, including the shoe model, size, and your proposed offer. If you're looking to sell, please provide proof of authenticity for the shoes you're offering. Our meetups provide the perfect platform to buy, sell, and trade sneakers while engaging with a passionate community. Don't miss out on the opportunity to connect with fellow sneakerheads and expand your collection. DM us on Instagram today to join the sneaker meetup and make your offer!

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